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What is your question about?

Ordering

Payment

Delivery

Returns

Talk to us directly? Our customer service is opened till 5:30 PM today

Call direct
APC UPS:
+65 6589 8564 Switches and Sockets:
+65 8686 6116 Any other enquiries:
+65 6484 7877

Send an email
APC UPS related:
li.shanshan@convergent.com.sg Switches and Sockets related:
esolutions.electrical@gmail.com

Contact information

Any other enquires, please use the Contact Form and we will get back as soon as we can.

Opening Hours:
Monday to Friday – 9 AM to 5.30 PM

Contact form

Frequently Asked Questions

Ordering

For APC UPS: Minimum purchase of $500 for FOC delivery, else $30 delivery charge applies.

For Switches and Sockets: Minimum purchase of $150 for FOC delivery, else $15 delivery charge applies.

Payments

Payment can be done via COD (paynow) or Credit Card method (revamping).

For Business Partners, Credit Limit purchase option is available upon request but subject to individual approval.

Cancellation

For APC UPS: Any cancellation of order is subjected to a minimum 15% charge of purchase order value or at Convergent's discretion.

For Switches and Sockets: Any cancellation of order will be reviewed on a case by case basis by eSolution.

Delivery

For Ex-stock items, delivery will be done within the next 2 to 3 working days from the day order was being placed. For items without stock, please expect a longer leadtime (min. 6 to 8 weeks)

All purchase orders that require special handling, i.e. no lift which requires manual lifting at destination will be charged additional S$60 per 100 KG per invoice, drop off point.

Any re-delivery due to delivery failure which is caused by customer negligence or change of delivery location will incur additional freight charge on top of the normal freight charge.

Prior notice of at least 1 working day is required for any re-scheduling of delivery.

For APC UPS only: Any purchase orders that require delivery to KEPPEL DISTRIPARK, JURONG ISLAND/PORT and SENTOSA will be charged additional S$30 per invoice, per drop off point.

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